Support Policy

At Saras Crackers, we are committed to providing excellent customer support to ensure a smooth and pleasant shopping experience. This Support Policy outlines our approach to assisting our valued customers and addressing their inquiries or concerns.

1. Contact Information:

If you have any questions, require assistance, or wish to address any concerns related to our products, services, or policies, please feel free to reach out to our customer support team through the following channels:

Phone: +91 9025107324 / +91 9786431439

Email: sarascrackers2023@gmail.com

2. Response Time:

We strive to respond to all customer inquiries and requests promptly. Our goal is to acknowledge your inquiry within 24 hours and provide a resolution or further assistance as soon as possible.

3. Working Hours:

Our customer support team is available every day from 9:00 AM to 9:00 PM (Indian Standard Time). Any inquiries received outside of these hours will be addressed during the next available business day.

4. Inquiries and Assistance:

We are here to assist you with a wide range of inquiries, including but not limited to:

Product information and specifications

Order status and tracking

Payment-related queries

Delivery and shipping information

Assistance with website navigation and use

Cancellation and refund policy inquiries

Any other support needs related to your shopping experience with us

5. Policy Clarifications:

Our customer support team can provide clarification on our policies, including terms and conditions, minimum order requirements, shipping restrictions, payment options, and our cancellation policy.

6. Feedback and Suggestions:

We value your feedback and suggestions for improvement. If you have any ideas or suggestions on how we can enhance our products or services, please do not hesitate to share them with us. Your input is essential to help us serve you better.

7. Complaints and Concerns:

If you encounter any issues or have concerns about your shopping experience with us, please reach out to our customer support team. We take all complaints seriously and will work diligently to resolve them in a fair and timely manner.

8. Privacy and Confidentiality:

We respect your privacy and treat all customer inquiries and personal information with the utmost confidentiality. Rest assured that your data will be handled in accordance with our Privacy Policy.

9. Accessibility:

We are committed to ensuring our customer support services are accessible to all customers. If you have specific accessibility needs or require assistance due to disabilities, please inform our team, and we will do our best to accommodate your requirements.

Thank you for choosing Saras Crackers. We are dedicated to providing exceptional customer support and making your Diwali celebrations safe and enjoyable. Your satisfaction is our top priority, and we are here to assist you every step of the way.